Guest Services Agent
Lancemore Milawa
  • Start your career with a growing, multi award winning boutique Hotel Group
  • Access to exclusive benefits program #[email protected] - Enjoy dozens of Benefits and discounts both within the Lancemore Group, and through a variety of big retailers.
  • Free car onsite parking
  • Casual work - ideal for a student looking to get hands on experience in the Hotel industry

We are looking for a service minded, people person and great communicator

who is passionate, hands-on and enjoys hosting and connecting with people. You will be joining our outstanding Front Office team, but with flexibility to help out in other departments as necessary.


About the role:

  • Help deliver exceptional guest experiences at every part of the journey including reservations, arrivals, departures and throughout their stay
  • Help to ensure a smooth check in and out process for our guests utilizing the Hotel's PMS system
  • Be a key part of the guest experience, interacting wherever and whenever possible
  • Support the operational teams with tasks as required - working in other departments as assigned by the Front Office Manager or management team
  • Move from department to department when needed - cleaning, organizing, serving in the restaurant 
  • Be an ambassador for the Hotel, positively representing and promoting our boutique brand

About you:

  • Good availability to participate in a roster including days, nights, weekends and public holidays – ideal for students!
  • Ability to work under pressure in a high volume, fast paced environment
  • Initiative and a great team player that can build connections with both guests and fellow staff
  • Good personal presentation
  • Self-motivation, can do attitude
  • You want to work with a great team who are friendly and welcoming
  • Proactive and positive focus with a passion for the hotel industry
  • A team player who can work hard but also have fun
  • Must have a valid RSA

About the Lancemore Hotel Group

A pioneer in Boutique Hotels and conference facilities since 1986, Lancemore Hotels is an Australian leading lifestyle brand renowned for curated places, understated luxury, and a welcoming signature touch.

  • We strive on constantly growing and seeking approaches to be better in everything.
  • You will be joining a high performing workplace that believes in developing new talent and empowering people to drive their own results.
  • If you are a talented, enthusiastic and performance driven individual wanting to enjoy your career within an established boutique hotel brand and supportive team, then...

Click the "Apply Now" Button

Or contact us for a confidential discussion at [email protected]


 Our Values

Fun | Authentic Hospitality | Caring | Ownership Mindset | Performance | Growth


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