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Guest Services Agent
Start your career with a growing, multi award winning boutique Hotel Group
Access to exclusive benefits program #[email protected] - Enjoy dozens of Benefits and discounts both within the Lancemore Group, and through a variety of big retailers.
Free car onsite parking
Casual work - ideal for a student looking to get hands on experience in the Hotel industry
We are looking for a service minded, people person and great communicator
who is passionate, hands-on and enjoys hosting and connecting with people. You will be joining our outstanding Front Office team, but with flexibility to help out in other departments as necessary.
About the role:
Help deliver exceptional guest experiences at every part of the journey including reservations, arrivals, departures and throughout their stay
Help to ensure a smooth check in and out process for our guests utilizing the Hotel's PMS system
Be a key part of the guest experience, interacting wherever and whenever possible
Support the operational teams with tasks as required - working in other departments as assigned by the Front Office Manager or management team
Move from department to department when needed - cleaning, organizing, serving in the restaurant
Be an ambassador for the Hotel, positively representing and promoting our boutique brand
Good availability to participate in a roster including days, nights, weekends and public holidays – ideal for students!
Ability to work under pressure in a high volume, fast paced environment
Initiative and a great team player that can build connections with both guests and fellow staff
Good personal presentation
Self-motivation, can do attitude
You want to work with a great team who are friendly and welcoming
Proactive and positive focus with a passion for the hotel industry
A team player who can work hard but also have fun
Must have a valid RSA
About the Lancemore Hotel Group
A pioneer in Boutique Hotels and conference facilities since 1986, Lancemore Hotels is an Australian leading lifestyle brand renowned for curated places, understated luxury, and a welcoming signature touch.
We strive on constantly growing and seeking approaches to be better in everything.
You will be joining a high performing workplace that believes in developing new talent and empowering people to drive their own results.
If you are a talented, enthusiastic and performance driven individual wanting to enjoy your career within an established boutique hotel brand and supportive team, then...
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