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Operations Manager
Lancemore Macedon Ranges
Free YOU day - get A PAID off on your Birthday* Join a multi award Hotel Group including - AGFG Chef's Hat, Conde Nast International Traveler's Award Competitive salary and exclusive staff benefit programs with "Get MORE at Lancemore" An exciting opportunity for a guest and operations focused food and beverage guru to join the team managing the day to day running of the Hotel Accommodation, Restaurant, Conferences, Weddings and Events. ABOUT THE ROLE: Work closely with all key Hotel operational departments to ensure service execution whilst groups and functions/events are in house. Lead the Events operations team by attracting, recruiting, training and appraising talented personnel and ensuring processes are in place to develop staff. Hands-on management and operational assistance of the day to day floor operations of both the Rooms Division and Food and Beverage Departments. Drive a positive and supportive team culture. Quality control of front of house delivery and F&B logistics, including- maintaining and managing inventory of materials, supplies, and equipment. Set targets and KPI's; and ensure budget and customer satisfaction goals are met. Ensure seamless, customer centric service is provided for each and every event. Support and guide the Conference & Events operations team to ensure a successful and effective operation. Handle guest requests, inquiries and complaints effectively and efficiently. Be responsible for the appropriate and timely set up of all functions and meetings while maintaining the standards of food, beverage and meeting specifications. ABOUT YOU: Proven leadership skills with the ability to motivate, train and manage front of house staff Experience in managing both food and beverage outlets and accommodation in a fast-paced environment A go-getter attitude, and the ability to think on your feet Solid business acumen and a drive for results Administrative skills for effective management and achievement of financial targets, including rostering, compliance and COGS/stock. Prior experience in maintaining high levels of food safety compliance. Strong attention to detail A knack for creating relationships and connections with staff, guests and owners Commitment to service excellence Willingness to be hands-on Immaculate presentation and communication skills A passion for hospitality and career progression ABOUT US: Lancemore Macedon Ranges Surrounded by 274 acres of idyllic Australian bush land with unobstructed views out to the Macedon Ranges and featuring purpose-built meeting areas equipped with modern technology the beautiful, rustic lodge offers 72 private guest rooms with all the comforts of a deluxe modern hotel. Designed for unforgettable experiences, the Dining Room features floor-to-ceiling windows, an extended deck, infinity pool and fire pits for relaxed outdoor entertaining. www.lancemore.com.au/macedon-ranges Lancemore Hotel Group A pioneer in Boutique Hotels and conference facilities since 1986, Lancemore Hotels is an Australian leading lifestyle brand renowned for curated places, understated luxury, and a welcoming signature touch. We strive on constantly growing and seeking approaches to be better in everything. You will be joining a high performing workplace that believes in developing new talent and empowering people to drive their own results. If you are a talented, enthusiastic and performance driven individual wanting to enjoy your career within an established boutique hotel brand and supportive team, then... Click the "APPLY NOW" Button Our Values Fun \| Authentic Hospitality \| Caring \| Ownership Mindset \| Performance \| Growth

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