BENEFITS:

• Melbourne CBD location close to Chinatown, the theatre district and public transport
• Permanent FT role, Part Time or casual hours - flexible options
• No Hotel experience required - just a really good customer service base, positive learning attitude and work ethic 
• The ultimate people person
• Free "U" Day - get a paid day off on your Birthday*

Guest focused Customer Service Assistant needed to join our amazing Front Office Team at our stunning Crossley St Hotel in the heart of Melbournes Theatre district.

ABOUT THE ROLE:

• Help deliver exceptional guest experiences at every part of the journey including reservations, arrivals, departures and throughout their stay
• Be an ambassador for the Hotel, positively representing and promoting our boutique brand
• Be a key part of the guest experience, interacting wherever and whenever possible
• Assist in hosting our famous 'hosted hour' and interact and get to know our amazing guests
• Assist the Food and Beverage Team with barista, bar and room service
• Help to ensure a smooth check in and out process for our guests utilising the Hotel's PMS system
• Answer and process reservation enquiries, make recommendations and upsell rooms according to availability
• Coordinate with other departments
• Answer and dispatch both incoming external and internal calls
• Maintain sufficient knowledge of all room rates and available packages
• Follow up on all guest requests and complaints
• Be a key part of the guest experience, interacting wherever and whenever possible
• Support the operational teams with administrative tasks as required

 ABOUT YOU:

• Have a desire to genuinely help people
• Excellent telephone technique and the ability to maintain friendly relations with both our  internal and external customers
• Good time management and communication skills
• Well-developed computer knowledge and strong administrative skills
• You have a warm, personable yet professional disposition
• Front Office/reservation experience preferred 
• Valid RSA 
• Barista/bar experience would be preferred but not essential
• Success in a similar role preferred but not essential, we are employing on attitude not just experience
• Deliver exceptional guest service and get a kick out of helping, problem-solving and being accountable for your workload
• An acute eye for detail and exceptional interactive social skills
• Ability to work under pressure in a varied, fast paced environment, by taking initiative and working collaboratively
• Positive mindset and a can do attitude

ABOUT US:

Lancemore Crossley St. 

Beautifully positioned in a coveted laneway location, at the Paris end of Bourke Street, Lancemore Crossley St. embodies everything there is to love about Melbourne – grit, culture, art, theatre, sweeping views and seamless design. The design-led property features 113 curated suites, meeting facilities with modern technology, a rooftop terrace with sparkling city views, and an art deco inspired lobby bar.

www.lancemore.com.au/crossley-st

Lancemore Hotel Group

Founded in 1986, The Lancemore Group is a leading Australian boutique lifestyle brand.

• Our Hotels offer boutique accommodation, conferences & meetings, weddings & events, wellness spas, critically acclaimed restaurants and award-winning wines.
• We are rapidly expanding across Australia and are unique in being a family owned company that combines the head of a large operation with the heart of a family company.
• You will be joining a high performing workplace that believes in developing new talent, empowering our people to drive their own results, career progression opportunities and generous staff discounts.

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Or contact us for a confidential discussion at [email protected]

 Our Values

Fun |  Authentic Hospitality | Caring | Ownership Mindset  | Performance | Growth

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