Guest /Customer Service Assistant
Lancemore Crossley St


  • Melbourne CBD location close to Chinatown, the theatre district and public transport
  • Permanent FT role, Part Time or casual hours - flexible options
  • No Hotel experience required - just a really good customer service base, positive learning attitude and work ethic 
  • The ultimate people person
  • Free "U" Day - get a paid day off on your Birthday*

Guest focused Customer Service Assistant needed to join our amazing Front Office Team at our stunning Crossley St Hotel in the heart of Melbournes Theatre district.



  • Help deliver exceptional guest experiences at every part of the journey including reservations, arrivals, departures and throughout their stay
  • Be an ambassador for the Hotel, positively representing and promoting our boutique brand
  • Be a key part of the guest experience, interacting wherever and whenever possible
  • Assist in hosting our famous 'hosted hour' and interact and get to know our amazing guests
  • Assist the Food and Beverage Team with barista, bar and room service
  • Help to ensure a smooth check in and out process for our guests utilising the Hotel's PMS system
  • Answer and process reservation enquiries, make recommendations and upsell rooms according to availability
  • Coordinate with other departments
  • Answer and dispatch both incoming external and internal calls
  • Maintain sufficient knowledge of all room rates and available packages
  • Follow up on all guest requests and complaints
  • Be a key part of the guest experience, interacting wherever and whenever possible
  • Support the operational teams with administrative tasks as required



  • Have a desire to genuinely help people
  • Excellent telephone technique and the ability to maintain friendly relations with both our  internal and external customers
  • Good time management and communication skills
  • Well-developed computer knowledge and strong administrative skills
  • You have a warm, personable yet professional disposition
  • Front Office/reservation experience preferred 
  • Valid RSA 
  • Barista/bar experience would be preferred but not essential
  • Success in a similar role preferred but not essential, we are employing on attitude not just experience
  • Deliver exceptional guest service and get a kick out of helping, problem-solving and being accountable for your workload
  • An acute eye for detail and exceptional interactive social skills
  • Ability to work under pressure in a varied, fast paced environment, by taking initiative and working collaboratively
  • Positive mindset and a can do attitude




Lancemore Crossley St. 

Beautifully positioned in a coveted laneway location, at the Paris end of Bourke Street, Lancemore Crossley St. embodies everything there is to love about Melbourne – grit, culture, art, theatre, sweeping views and seamless design. The design-led property features 113 curated suites, meeting facilities with modern technology, a rooftop terrace with sparkling city views, and an art deco inspired lobby bar.


Lancemore Hotel Group

Founded in 1986, The Lancemore Group is a leading Australian boutique lifestyle brand.

  • Our Hotels offer boutique accommodation, conferences & meetings, weddings & events, wellness spas, critically acclaimed restaurants and award-winning wines.
  • We are rapidly expanding across Australia and are unique in being a family owned company that combines the head of a large operation with the heart of a family company.
  • You will be joining a high performing workplace that believes in developing new talent, empowering our people to drive their own results, career progression opportunities and generous staff discounts.


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Or contact us for a confidential discussion at [email protected]



 Our Values

Fun |  Authentic Hospitality | Caring | Ownership Mindset  | Performance | Growth




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