• Exciting opportunity - advance your Hotel career with Lancemore Hotels
• Great CBD location in the heart of the theatre district, close to China Town, public transport 
• Great range of exclusive staff discounts and benefits 
• Opportunities to work across group strategies based on your success through piloting programs at your Hotel

A rare opportunity for a highly energetic Front Office  leader to progress into more of a strategic role, responsible for overseeing the day to day operation of the hotel, coordinating departments to ensure they are set up for team and guest success.

Lead a team of Crossly Curators to deliver service from the heart and deliver lifelong memories one guest at a time.

ABOUT THE ROLE:

• Coach and develop a service focused team, overseeing all aspects of the day to day operation, so it runs like clockwork
• Drive results through day-to-day profitability, presentation and operation of the entire property
• Communicate all standards, policies, procedures, rates, packages and hotel information and proactively monitor for consistency
• Stay on top of systems and procedures, payments, the PMS reservation system and make strategic decisions relating to increasing RevPAR and analysing data as required
• Manage a 7-day operation over 24 hours, with varied rosters covering day/night/weekend shifts including public holidays 

ABOUT YOU:

• Operational and financial management experience within a Hotel environment
• Possess a strong understanding of market segments and how these contribute to the Hotels success
• Have a proven record of leadership and development within your direct reports
• A proven track record of maintaining excellent product and service standards whilst maximising revenue and minimising expenses
• Demonstrated ability to develop and maintain solid working relationships with guests, owners and staff
• Hands on leadership skills that inspire and support the team, particularly during those 'mad rush' moments 
• Team player, great personality and a passion for delivering the best service possible with a boutique vibe
• Get a kick out of hitting revenue targets and firing up your team to stay alert to selling opportunities

ABOUT US:

Lancemore Crossley St.

www.lancemore.com.au/crossley-st 

Beautifully positioned in a coveted laneway location, at the Paris end of Bourke Street,  Lancemore Crossley St. embodies everything there is to love about Melbourne – grit, culture, art, theatre, sweeping views and seamless design. The design-led property features 113 curated suites, meeting facilities with modern technology, a rooftop terrace with sparkling city views, and an art deco inspired lobby bar.

 Lancemore Hotel Group

A pioneer in Boutique Hotels and conference facilities since 1986, Lancemore Hotels is an Australian leading lifestyle brand renowned for curated places, understated luxury, and a welcoming signature touch.

• We strive on constantly growing and seeking approaches to be better in everything.
• You will be joining a high performing workplace that believes in developing new talent and empowering people to drive their own results.

If you are a talented, enthusiastic and performance driven individual wanting to enjoy your career within an established boutique hotel brand and supportive team, then...

Please Note: Only applicants with valid working rights in Australia & National PoliceCheck will be considered for this position.

Click the "Apply Now" Button

Or contact us for a confidential discussion at [email protected]

 Our Values

Fun |  Authentic Hospitality | Caring | Ownership Mindset  | Performance | Growth

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Job Reference Code:RDM042024

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