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- Full Time role
- Advance your career with us
- Access to exclusive benefit program
Great role for an experienced GSA to take the next step to drive and implement guest experiences throughout the Hotel. ABOUT THE ROLE: - Deliver exceptional guest experiences at every part of the journey including reservations, arrivals, departures and throughout their stay
- Be an ambassador for the Hotel, positively representing and promoting our boutique brand over the phone, by email and in person
- Make recommendations on the Hotel and local area
- Respond to guest feedback, concerns or complaints from guests appropriately and follow up/report as required
- Stay on top of systems and procedures, including cash handling, payments and the PMS reservation system
ABOUT YOU: - Experience in a similar role - Exposure to FO Hotel leadership/management is essential
- Hands on leadership skills that inspire and support the team, particularly during those 'mad rush' moments
- Team player, great personality and a passion for delivering the best service possible with a boutique vibe
- Ability to work under pressure in a fast paced environment, by taking initiative, prioritising and working collaboratively
- Get a kick out of hitting revenue targets and firing up your team to stay alert to selling opportunities
ABOUT US: Lancemore Crossley St. Beautifully positioned in a coveted laneway location, at the Paris end of Bourke St, Lancemore Crossley Street embodies everything there is to love about Melbourne – grit, culture, art, theatre, sweeping views and seamless design. The design-led property features 113 curated suites, meeting facilities with modern technology, a rooftop terrace with sparkling city views, and an art deco inspired lobby bar. www.lancemore.com.au/crossley-st Lancemore Hotel Group A pioneer in Boutique Hotels and conference facilities since 1986, Lancemore Hotels is an Australian leading lifestyle brand renowned for curated places, understated luxury, and a welcoming signature touch. - We strive on constantly growing and seeking approaches to be better in everything.
- You will be joining a high performing workplace that believes in developing new talent and empowering people to drive their own results.
If you are a talented, enthusiastic and performance driven individual wanting to enjoy your career within an established boutique hotel brand and supportive team, then... Please Note: Only applicants with valid working rights in Australia & National Police Check will be considered for this position. Click the "Apply Now" Button Or contact us for a confidential discussion at [email protected] Our Values Fun | Authentic Hospitality | Caring | Ownership Mindset | Performance | Growth Follow us on LinkedIn Job Reference Code:CKSDM032024 '#S-DNI' |
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