An exciting opportunity for a guest and operations focused food and beverage guru to join the team across the Hotel Restaurant, Conferences, Weddings and Events.

• Grow your career with a company that focuses on leadership development and succession
• Lead and develop our Event team to deliver exceptional service to conference, wedding and event guests
• Partner closely with the hotel Leadership team to manage daily operations, and drive cultural change, continuous improvement and strategic initiatives

A rare opportunity for a talented Food and Beverage operations leader to shape the success of this iconic award winning property. 

The F&B Operations Manager oversees the day-to-day management and results of the F&B Team, including the delivery of the F&B strategy, Cost Control, People Development & Quality Control, daily cash reconciliation ,the operational execution of events, Ultimately leading the F&B operation to profit.

ABOUT THE ROLE:

Key responsibilities of the role:

• Lead the Events operations team by attracting, recruiting, training and appraising talented personnel and ensuring processes are in place to develop staff.
• Hands-on management of the day to day floor operations of the Food and Beverage department.
• Whilst the role is priarily focused towards event operations, the role includes operational assistance and management across all Food and Beverage outlets.
• Drive a positive and supportive team culture.
• Quality control of front of house delivery and F&B logistics, including maintaining and managing inventory of materials, supplies, and equipment.
• Ensure budget and customer satisfaction goals are met.
• Establish and set targets, KPI's, schedules, policies and procedures.
• Ensure high levels of food safety compliance are in accordance with statutory requirements
• Ensure a seamless customer centric service is provided for each and every event.
• Support and guide the Conference & Events operations team to ensure a successful and effective operation
• Maintain strong client relationships and ensure a successful experience for the client
• Handle guest requests, inquiries and complaints effectively and efficiently.
• Responsible for the appropriate and timely set up of all functions and meetings while maintaining the standards of food, beverage and meeting specifications.
• Work closely with all key Hotel operational departments to ensure service execution whilst groups and functions/events are in house and in turn ensuring consistent clients satisfaction.
• Ensure safe working environment is maintained at all times.
• Assistance to the Director of Food and Beverage on curation of Food and Beverage packages, system efficiency and overall Food and Beverage Strategy.
• Ensure all required industry and company protocols are being followed.
•  Conduct Daily Meetings with staff.
•  Manage procurement for the venue ensuring cost of food and beverage consumption does not exceed the established target.
•  Manage all maintenance protocols (preventive and repairs).
•  Keep prices updated in all venue platforms to ensure an optimal cost of sale across the menu sales mix.
•  Always ensure cleanliness of the venue and compliance with required industry and company protocols.
•  Manage the venue’s software’s, Processing Invoices , Complete all reports and analysis requested.
•  Management of contractors and supplier relationships and contract deliverables
•  Ensuring security is effective & ensure the Property follows all brand guidelines.
  

ABOUT YOU:

To flourish in this role, you will be a dynamic individual,  have a flair for creativity, a passion for delivering flawless guest experiences and are a natural leader who loves to develop yourself and motivate others to achieve their greatest potential. 

You will succeed in this role if you bring: