An exciting opportunity for an experienced Assistant Front Office Manager or Duty Manager ready to take the next step in their career.

• Lead and inspire your own dynamic Front Office team

• Receive mentoring and access a tailored career development pathway

• Enjoy a range of staff benefits, including generous discounts

We are seeking an experienced and charismatic Front Office professional to lead our guest-focused team in this influential role. Reporting to the Rooms Division Manager, you will oversee the entire Front Office operation and build a high-performing team that consistently delivers exceptional guest experiences.

Through effective training, regular feedback and hands-on leadership, you will drive service excellence while contributing to financial performance and revenue targets.

Located within an award-winning boutique hotel, this position offers the opportunity to lead Front Office operations in a property that welcomes leisure, corporate, conference and wedding guests.

Key responsibilities include:

• Leading and supporting a service-driven team, ensuring seamless day-to-day operations

• Developing team capability through structured inductions, ongoing training, delegation and feedback

• Communicating and maintaining standards, policies, procedures, rates, packages and hotel information

• Monitoring systems and processes including cash handling, payments and PMS reservations

• Managing guest feedback and resolving complaints professionally and efficiently

• Overseeing a 24/7 operation with varied rosters across days, nights, weekends and public holidays

About You

To be successful in this role, you will demonstrate:

• Proven experience in a Front Office leadership role within a hotel environment

• A hands-on leadership style that motivates and supports your team, especially during peak service periods

• A vibrant personality and passion for delivering boutique-style, personalised service

• The ability to prioritise, take initiative and perform under pressure in a fast-paced environment

• Strong commercial acumen and a drive to achieve revenue targets through proactive selling