A Rare Opportunity in Boutique HospitalityAt Lancemore Crossley St., we don’t just check guests in — we create memorable stays shaped by thoughtful service, personality, and genuine connection. We are looking for an experienced Duty Manager who thrives in a boutique environment, leads from the floor, and understands how to create moments that feel polished, personal and distinctly Melbourne. This is an opportunity to join a design-led luxury hotel in the heart of the Paris End, working alongside a passionate team within one of Australia’s leading boutique hotel brands. What we offer: - Tailored mentoring and genuine career progression opportunities
- A supportive and high-performing team culture
- Great staff discounts and lifestyle benefits across the Lancemore collection
- The opportunity to grow your leadership career within boutique luxury hospitality
About the RoleAs Duty Manager, you will play a key leadership role in the daily operation of the hotel, ensuring exceptional guest experiences while supporting and developing a service-focused team. This is a hands-on role suited to someone who enjoys leading from the front, thrives during busy service periods, and naturally creates a warm and engaging atmosphere for both guests and colleagues. Key Responsibilities- Lead and support the day-to-day hotel operation to ensure seamless guest experiences
- Inspire and mentor the Front Office team through coaching, training and feedback
- Deliver personalised service that reflects the Crossley boutique experience
- Ensure consistency across hotel standards, procedures and guest interactions
- Manage guest feedback and resolve issues with professionalism and care
- Oversee hotel systems, reservations, cash handling and PMS procedures
- Support revenue performance through upselling and guest engagement opportunities
- Work across a rotating 24/7 roster including evenings, weekends and public holidays
About YouYou are a natural host with strong leadership instincts and a passion for boutique hospitality. You bring: - Previous hotel Duty Manager or Front Office leadership experience
- A hands-on leadership style with the ability to stay calm under pressure
- Confidence leading teams through fast-paced service environments
- Exceptional communication and guest engagement skills
- A genuine passion for personalised luxury service
- Strong organisational skills and attention to detail
- A collaborative and positive approach that energises the team around you
- Commercial awareness and enthusiasm for driving results
Most importantly, you understand that modern luxury is about creating authentic and memorable experiences — not scripted service. About UsLancemore Crossley St.Located within Melbourne’s iconic Paris End laneways, Crossley Street blends contemporary luxury with the city’s creative spirit. Surrounded by theatres, hidden bars, galleries and renowned dining, the hotel reflects everything locals and travellers love about Melbourne — culture, character and understated sophistication. The design-led property features: - 112 curated guest rooms and suites
- Rooftop terrace with sweeping city views
- Art deco-inspired social spaces and lobby lounge
Lancemore Hotel GroupSince 1986, Lancemore has been a pioneer in boutique hotels and curated guest experiences across Australia. Known for understated luxury, thoughtful design and genuine hospitality, we create places guests genuinely want to return to. We are proud to foster a culture that values individuality, development and empowering people to grow their careers while making a meaningful impact. If you are passionate about boutique hospitality and ready to take the next step in your leadership journey, we would love to hear from you. Please Note: Only applicants with valid working rights in Australia will be considered for this position. Click the "Apply" Button Our Values Fun | Authentic Hospitality | Caring | Ownership Mindset | Performance | Growth Follow us on LinkedIn |
Help
